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A realistic depiction of a user receiving a fake customer service call facing suspicious account security notifications.

Platform Safety · 2026-08-30

How Do Fake Customer Service Scams Work? Why Do You Fall for Them Even When You Know It's a Scam?

Fake customer service scams don’t always start with an obviously suspicious call. Attackers might first create scenarios with fake orders, account anomalies, payment issues, or computer security alerts, impersonating customer service representatives from familiar brands like Amazon, Apple,

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