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Fake customer service leverages public data and social engineering to approach victims.

Scam & Risk Awareness · 2026-09-26

How Do Fake Customer Service Agents Know Your Issues? A Look into Scam Data Sources

Why do fake customer service agents seem to know about your recent account, payment, or login issues? The information may come from public information, leaked lists, fake forms, social engineering, or things you inadvertently revealed. This article analyzes common data sources and explains how to

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